Complaints & Feedback
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Our commitment
We welcome feedback — positive or otherwise — as a way to keep improving the support we provide. Every participant, family member, and professional we work with has the right to raise a concern without fear that it will affect the support they receive.
How to give feedback or complain
You can share feedback or make a complaint by phone, email, or in person with any member of our team:
- Phone: 0415 555 757
- Email: info@lyracare.com.au
We aim to acknowledge complaints within 2 business days and work with you toward a resolution within 21 days, keeping you updated throughout.
Escalating your complaint
If you're not satisfied with our response, or would prefer to raise your concern externally, you can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544
Interpreters and accessibility
If you need an interpreter, contact TIS National on 131 450. If you are deaf, hard of hearing, or have a speech impairment, contact us through the National Relay Service on 133 677.